Position: Teller – Nepalgunj (Grade 1)
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Location
Nepalgunj, NP
Area of Interest
Retail Banking
Job Type
Regular Employee
Work Style
Office-Based
Key Responsibilities
As a Teller at Standard Chartered Bank Nepalgunj Branch, you will play a vital role in delivering superior frontline banking services while ensuring efficient, accurate, and compliant transaction processing.
Your daily duties will include
- Handling financial transactions such as cash and cheque deposits, foreign currency exchanges, and remittance processing (inward/outward).
- Issuing bank drafts and managing customer requests for debit/credit cards, statements, and cheque books.
- Maintaining full compliance with bank policies on cash handling and ensuring the responsible custody of ATMs and credit cards.
- Supporting back-office tasks including voucher preparation, reconciliation, and follow-up on unpaid instruments.
- Assisting across service counters during peak hours and performing relief duties in cash and remittance operations.
Compliance and Control Responsibilities
- Adhere to all internal control standards, including dual control over cash and custody items.
- Monitor suspense and subsidiary accounts, escalating discrepancies promptly.
- Support the branch in maintaining strong compliance and risk management practices in line with regulatory requirements.
- Foster open communication, teamwork, and proactive problem-solving while upholding both local and international banking standards.
Risk Management & Internal Control
- Process transactions with high accuracy and integrity to meet customer expectations.
- Manage daily reconciliation of Online Banking, ATM, Credit Card, and Cheque Book operations.
- Ensure proper filing, documentation, and record-keeping.
- Maintain strict compliance with all operational and anti–money laundering policies.
- Immediately report any suspicious transactions to the designated authority.
- Prepare vouchers and manage standing orders in line with bank procedures.
Regulatory & Business Conduct
- Demonstrate exemplary behaviour consistent with Standard Chartered’s Values and Code of Conduct.
- Take ownership of maintaining the highest ethical standards across all operations.
- Ensure compliance with all laws, regulations, and the Group’s Conduct Principles, focusing on:
- Fair outcomes for clients
- Effective financial market operations
- Financial crime prevention
- Ethical and transparent conduct
- Identify, mitigate, and resolve compliance and risk issues effectively.
- Adhere to NRB, Group, and SCBNL control frameworks and procedures.
Other Responsibilities
- Uphold the “Here for Good” brand promise and demonstrate the Group’s values daily.
- Execute additional responsibilities as assigned under Group, Country, or Business policies.
- Manage time efficiently, prioritize workload, and maintain productivity under pressure.
- Actively live and promote Standard Chartered’s core values in all professional interactions.
Health & Safety
- Participate in all Health & Safety awareness programs.
- Recognize and report potential hazards affecting staff or operations.
- Take reasonable care of personal and team safety.
- Refrain from misusing or interfering with safety provisions.
- Proactively suggest improvements to your Line Manager or Health & Safety Coordinator.
Qualifications
- Bachelor’s degree or higher in Business, Management, or related discipline.
- Strong organizational and administrative capabilities to manage diverse banking operations.
- Excellent communication skills to engage effectively with customers and colleagues.
- Team-oriented mindset with adaptability to fast-paced environments.
- Strong time management and multitasking abilities.
- Integrity, professionalism, and commitment to continuous learning and improvement.
Skills and Experience
- Strong numeracy and accuracy in financial transactions.
- Proficiency in banking software and digital tools.
- Excellent verbal and written communication skills.
- Proven customer service skills with a client-centric approach.
- Prior experience in banking, finance, or customer service preferred.
- Ability to multitask, resolve issues efficiently, and maintain attention to detail.
About Standard Chartered
For over 170 years, Standard Chartered has been connecting clients to opportunities across the globe. We’re a leading international bank driven by purpose — to promote commerce and prosperity through our unique diversity.
We value innovation, challenge the status quo, and encourage growth through collaboration. When you join us, you’ll be part of a team that celebrates your individuality and empowers your professional journey.
Our core values guide us to
- Do the right thing: Uphold integrity, challenge fairly, and put clients first.
- Never settle: Constantly innovate and simplify while learning from every experience.
- Be better together: Embrace inclusion, collaboration, and long-term growth.
What We Offer
- In line with our Fair Pay Charter, we provide:
- Competitive salary and comprehensive benefits for mental, physical, and financial wellbeing.
- Retirement savings, life and medical insurance, and voluntary benefits (where applicable).
- Generous leave policies including 20 weeks of parental/maternity leave, 12 months of sabbatical, and 3 days for volunteering.
- Flexible working options combining home and office settings.
- Access to Unmind (digital wellbeing platform), Employee Assistance Programme, and professional development courses.
- Continuous learning culture with global upskilling opportunities.
- A truly inclusive environment where every voice is valued and respected.
